Regulatory and Consultancy Manager
22/08/2024
Purpose of the Role
To work with the Head of Assurance and Advisor Risk Oversight to help maintain best-in-class Compliance and Training and Competence Consultancy, Audit and Policy and Regulatory support capable of dealing with all compliance matters.
To supervise, monitor and direct teams of individuals who proactively deliver regulatory compliance services to meet with firm’s and member’s risk mitigation, needs and objectives whilst helping to deliver fair customer outcomes. Identify opportunities and trends and deliver a high-quality service.
Responsibilities
- Lead the transformation of the culture and way of working across the whole team, modernising the approach and modus operandi.
- Supervise activity, development, and performance of the teams.
- Lead on the provision of consultancy engagements responsible for key aspects of delivery (proposals, project planning, reports and client engagement)
- Support take to market and business development activity engaging with stakeholders
- Play an active role in supporting account and relationship management within the group
- Manage internal projects and initiatives
- Manage conflicting priorities across the teams and delegate effectively
- Produce and deliver reports to a high standard appropriate to the audience, specific to business needs for members and clients to enable them to develop, monitor and maintain compliance standards.
- Review relevant MI to review the performance of team members, whilst considering feedback received from internal and external stakeholders.
- Oversee the review, development and maintenance of departmental internal procedures, producing, maintaining and distributing documentation to deliver quality services.
- Lead a culture of continual process refinement following feedback and through training and dilution of stakeholder ownership.
- Produce and review monthly dashboard to demonstrate performance and constantly look to improve efficiency and processes.
- Acting as a first point of referral for member / client issues experienced by the team.
- Provide input to training courses and learning events that are applicable to group clients to assist with meeting their regulatory needs and objectives.
- Acting in accordance with the T&C schemes to demonstrate ongoing competency.
- Engage with colleagues in distribution and propositions to fix legacy issues and ensure the department has clear Management Information in order that volumes of work can be predicted and resourced against.
- To undertake ad hoc projects and duties as and when required, to support the needs of the business or to achieve departmental objectives.
Critical behaviours required:
Competency | Level |
| Communication | B |
| Technical | B |
| Managing & leading yourself & others | C |
| Developing yourself & others | B |
| Service excellence | B |
| Commercially focused | B |
| Embracing Change | B |
| Teamwork | B |
Personal profile
Qualifications required
Essential:
- Diploma in Financial Planning
Desirable:
- Chartered status in financial services
- Advanced qualifications in pension, taxation, supervision
- CeMAP
Experience required:
Essential
- Experience of working in a compliance environment ideally within a business support or consultancy environment
- Experience of working within Financial Services Industry
- Supervisory or management experience
- Experience of delivering tangible results for internal and external clients
- Stakeholder management experience
- Experience using Microsoft Word and Excel and Databases
Desirable
- Previous experience of supervision of firms
- Change management experience
- Experience of higher-level financial planning i.e, IHT, Pension Transfers, esoteric investments, due diligence etc.
- Experience working with large national advisory businesses
Our Expectations:
Our Approach to Risk Management:
You will be responsible for the management of risks within your business area. This will include:
- Ensuring that SBG’s risk strategy and framework is adhered to.
- Appropriate and timely actions should be taken to bring risks within appetite.
- Relevant MI should be in place to support risk-based decisions.
- Provide support to risk co-ordinator(s) to enable them to fulfil their responsibilities.
Three Lines of Defence Risk Management Model:
- You will be required to deliver your role competently and comply with the relevant
standards and procedures, ensuring that SBG deliver a service where suitable advice is given
to the end consumer, which is adequately recorded and ultimately promotes good customer
outcomes. This can either be through direct influence or in a support services capacity
The Consumer Duty Principle:
- You will be required to ensure that the Consumer Duty principle is embedded into the team’s culture, departmental procedures and practices and that management controls and MI are in place to monitor performance against the Consumer Duty principle, where these are required by the business.
Information Security:
- You are required to promote information security in your department, encouraging best practice by ensuring your staff comply with the information security principles, policies and procedures. You will need to monitor workplace practice in line with these policies and procedures and deal firmly with any instances of non-compliance.
SBG’s 6 Star Service Delivery:
- You will need to achieve 6-star service delivery through embedding the 6-star service objectives into to the team culture. You will be required to encourage and exhibit the behaviours that fit within the SBG service charters, leading the team to ensure a clear vision of what 6-star service means for the team, ensuring that service is at the forefront of decision-making processes.
As an SBG People Manager you will be accountable to:
- Set clear personal objectives that are SMART and challenging, review objectives and provide
feedback regularly in one to ones and formally through the Performance Evaluation Process
(appraisal), within the set timescales. - Manage performance across the team to ensure the achievement of service delivery
outcomes. - Manage any sensitive issues in line with SBG Policies and procedures, including attendance
and performance issues. - Coach and develop your team to ensure they perform at a high level, strive for excellence
and maintain appropriate knowledge of the Group’s propositions in line with the SBG values
and competency framework. - Address any training and development needs, ensuring direct reports have a personal
development plan. - Motivate and reward the team to encourage behaviours within the department, which
supports the values of SBG. - Be committed to group corporate citizenship in line with SBG’s CSR policy. Promote and
advocate social interaction and encourage support within own department for nominated
charities and corporate activities within the community.