The PMO Manager plays a key part in supporting the Director of Programme Management and Programme/Project Management Teams in fulfilling the process and governance requirements of the Change Management Policy.

They are responsible for maintaining a set of best practice processes and templates, aligned with the Aviva Change Framework, to support change activity across the business as well as supporting the change team and the business in their adoption, use and fulfilment.


  • Assist the Director of Programme Management by coordinating Change Programme activities and initiatives
  • Develop value adding support network and contacts within the Aviva Change Management functions to ensure SBG Change Management Framework alignment with latest Aviva requirements
  • Working with business owners to support & facilitate consistent completion of key documents (initiative outlines, business cases etc)
  • Manage the PMO file share to ensure that processes, templates, project/change documentation is up to date and auditable
  • Support preparation of reporting packs and materials for meetings and ensure distribution in a timely manner
  • Assist the Director of Programme Management in compiling Programme status reports
  • Support maintenance of the Change Programme plan and associated supporting data
  • Regularly update programme risks, assumptions, issues and dependencies (RAID) logs
  • Maintain PMO documentation and knowledge management across the Change Team & champion best practice
  • Support the Director of Programme Management with Programme resource planning, cost and benefit tracking
  • Attend project scoping, requirements and lessons learnt workshops as required and collate action points
  • Provide support for Steering Group and Programme meetings (including minute taking and capturing decisions, actions and RAIDs, ensuring follow up against actions etc)
  • Act as a reference point for PMO queries and information and be an advocate for project best practice
  • Own and maintain processes to ensure project management documentation, reports and plans are accurate and complete
  • Act as the first line of defence for SBG project management standards carrying out project health checks and escalating issues to project teams and Director of Programme Management
  • Some oversight and co-ordination of project administration resources deployed on significant projects and programmes as required

Qualifications Required:

  • Educated to A Level Standard
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37.5 hours per week
Up to £40K
Sale or Field Home (with expectation to visit Sale as required)
Closing Date: 10 June 2022

Essential Skills Required

A successful track record in PMO roles and environments, project process understanding
Proven experience in developing project management and reporting processes

Critical Knowledge Required

Proven core organisation skills with high levels of focus on attention to detail (e.g. maintaining project records, managing document version control etc)
Able to analyse project data and to assimilate information clearly
Able to communicate effectively, verbally and in written form. Able to do this at all levels including Senior Management/Exec teams
Ability to influence others to support process compliance and adherence with project governance requirements and timescales
Good MS Office skills but in particular using Word, Excel, MS Project and Visio to create clear documents that are relevant, accurate and complete
A track record in understanding and developing PMO environments and associated processes
Industry knowledge of Financial Services (in particular the Wealth Management, Mortgage and Protection markets) and ideally knowledge of Independent Financial Advisor market
The project lifecycle, and a good understanding of the key elements that make a project successful
Knowledge of Sesame Bankhall Group business, its products and services
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