Applications and Development Manager

Applications and Development Manager

May 2022
Lead and develop SBG’s Infrastructure and Development teams in delivering infrastructure and IT system change across SBG. Managing and supporting all escalated (3rdline) IT infrastructure and IT systems support for SBG.


  • To lead and develop the Infrastructure and Development teams
  • Upkeep and develop SBG’s IT infrastructure and systems to ensure they are kept within their lifecycle, inline with the IT strategy and architectural vision.
  • Responsible for managing team resource and forecasting for required IT or Business change, proactively highlighting resource conflicts
  • Own, develop and communicate Software Development Lifecyle (SDLC) policies to ensure industry best practices and frameworks are adhered to
  • Manage stakeholders across the business collaboratively throughout all aspects of the SDLC
  • Ensure consistency across the development team in development practices, tooling, and documentation
  • Present prioritised technical work items to System and Business owners for consideration and planning against business-driven change.
  • Implement standard delivery methodologies and practices to support all types of application and infrastructure change
  • Own and develop control framework to ensure common operational risks are mitigated.
  • Lead and manage the enhancement of SBG’s cloud platform(s) to ensure they operate as effectively and efficiently as possible
  • Proactively manage financial costs of SBG’s Cloud platform to maximise value and efficiency and ensure they are kept within agreed budgets
  • Establish and develop test automation within the team
  • Work with the other IT managers to deliver standardised and consistent processes and working practices across IT.
  • Identify, propose, and address areas of improvement in the IT infrastructure and IT Systems to provide a high level of service to the business.
  • Work with the wider IT department to analyse business requirements and develop proof of concept or full solutions to meet business requirements.
  • Provide escalation path for technical support for all hardware/software within the Group operation adhering to all IT working policies and standards.
  • Ensure Infrastructure and IT Systems non-functional requirements are implemented so the Service Delivery team can pro-actively monitor the Group infrastructure to provide availability and capacity to all systems.
  • Ensure all IT Systems have proven disaster recovery plans to enable systems to be recovered in the event of a critical failure.
  • To work as part of the IT Management team to assist the Heads of IT in defining and delivering the IT Strategy.
  • Through understanding and collaboration, ensure SBG’s Infrastructure and IT Systems adhere to SBG’s architectural framework and standards
  • Ensure that IT and Information Security policies are strictly enforced across SBG’s infrastructure and systems to ensure that they are appropriately protected.
  • To manage and develop key supplier relationships (including outsourced arrangements) in accordance and compliance with SBG Procurement & Outsourcing Framework and other appropriate Regulations. To ensure that an effective governance framework is applied to the supplier - meeting contractual deliverables and obligations, mitigating risk, identifying continuous improvement ideas to drive contract value and improve customer experience.
  • To create and regularly review all team processes in line with industry best practice.
  • Plan and schedule operational activities, shift patterns and the day-to-day task management of the team function across the Group sites, ensuring that work is distributed in accordance with business priority, skill level and existing workload.

People Management:

  • Set clear personal objectives that are SMART and challenging, review objectives and provide feedback regularly in one to ones and formally through the Performance Evaluation Process (appraisal), within the set timescales.
  • Manage any sensitive issues in line with SBG Policies and procedures, including attendance and performance issues.
  • Coach and develop team to ensure they perform at a high level, strive for excellence, and maintain appropriate knowledge of the Group’s propositions in line with the SBG values and competency framework.
  • Addressing any training and development needs, ensuring direct reports have a personal development plan.
  • Motivate and reward team to encourage behaviours within the department, which supports the values of SBG.
  • Committed to group corporate citizenship in line with SBG’s CSR policy. Promote and advocate social interaction and encourage support within own department for nominated charities and corporate activities within the community.

  • Awareness of operational and regulatory risk, which may impact Sesame and Bankhall. Responsible for reporting to their line manager any risk which may impact on the business
Treating Customers Fairly and Retail Conduct Risk:

  • To highlight to your line manager procedures & processes that do not adhere to the principles of TCF/RCR and to put forward suggestions that improve the TCF/RCR practices within the department.
Three Lines of Defence:

  • To deliver your role competently and comply with the relevant standards and procedures, ensuring that SBG deliver a service where suitable advice is given to the end consumer, which is adequately recorded and ultimately promotes that customers are treated fairly. This can either be through direct influence or in a support services capacity
Information Security

  • Awareness of all information security principles, policies and procedures and ensure these are followed daily. Always remain vigilant and report any security concerns, suspicions and/or breaches in a timely manner.

Competency & Level
  • Communication - B
  • Technical Competence - B
  • Achieving Results through Planning - B
  • Managing & Developing Self & Others - B
  • Customer Focus - B
  • Commercial Awareness - B
  • Change Management - B
  • Leadership - B
  • Teamwork - B

Qualifications required:


  • A recognised IT related qualification


  • Microsoft Solution Architect accreditation
  • Microsoft DevOps Engineer accreditation
  • Microsoft Security engineer accreditation
  • A recognised IT related qualification
  • Degree level qualification or equivalent
  • ITIL Foundation
Experience required:

  • Proven track record for leading an IT team
  • Writing and maintaining software development lifecycle policies and processes
  • Risk Management
  • Experience of IT Architecture principles and processes
  • Experience in maintaining and enforcing IT security processes
  • Developing technical proposals
  • Root cause analysis within complex infrastructure environment

  • Experience of leading an IT team
  • Implementing test automation frameworks and best practices
  • Writing Exec & Board reports and papers
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Full time, Permanent.
Up To £55,000
Sale or Field Home
Closing Date: Not confirmed

Essential Skills Required

Proven experience as an IT leader
Proven exceptional problem-solving skills
Good interpersonal communication skills, with the ability to communicate technical and complex issues to business stakeholders at all levels
Ability to prioritise own and team’s workload to deliver the best possible customer service
Able to quickly assimilate knowledge of new programs and in house business applications
Ability to work independently with limited supervision
Able to investigate technical problems/ issues and collaborate to develop solutions to resolve them, able to test and implement these changes in accordance with best practice

Critical Knowledge Required

Good understanding of most of the following technologies: - Microsoft Azure IaaS resources - Microsoft Azure PaaS resources - Microsoft 365 - Microsoft Dynamics 365 - Microsoft Azure DevOps & TFS - Microsoft Infrastructure Fundamentals i.e., Active Directory - Networking Fundamentals i.e., TCP/IP, VLANS, LAN, WAN - Microsoft Windows Server - Microsoft SQL - Backup Technologies - Web Technologies - Firewalls Technologies
Excellent verbal and written communication skills
Proven problem-solving experience
Development best practices
Agile working and Scrum
Customer Service Skills
Analyse and Interpret data and statistics
Influencing and negotiating skills
Ability to build and maintain effective relationships with customers and service partners
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