To undertake quality assurance assessments of file checking and other compliance review checks performed by SBG, in accordance with internal procedures and controls. Share learning from quality assurance assessments to help drive high quality standards. Produce MI to enable SBG to monitor the quality of compliance review services that it offers.

Working with Network firms to maximise firm income, Sesame revenue, retention of firms and advisers, head count growth and adviser productivity through the effective distribution of existing and new services to also ensure positive customer outcomes.

To lead the implementation of the recruitment plan for the members on panel in order to meet business plan targets for quality new advisers joining existing firms on panel.

Telephone account management activity within Sesame Network to:
Develop and work with allocated Sesame firms to support mortgage, protection, general insurance income growth
Input and support targets for retaining firms.
Help to recruit and retain firms within Sesame, whilst supporting and developing firms with their needs and objectives, to assist Sesame meeting its business objectives.

To ensure the accurate and timely investigations of Complaints/Unsuitable Advice (UA)/Past Business Reviews (PBRs) in accordance with all internal processes and regulatory requirements.