Regulatory Assurance Manager

To undertake quality assurance assessments of file checking and other compliance review checks performed by SBG, in accordance with internal procedures and controls. Share learning from quality assurance assessments to help drive high quality standards. Produce MI to enable SBG to monitor the quality of compliance review services that it offers.

Responsibilities:

• Undertake internal quality checking reviews in accordance with relevant departmental procedures and compile accurate and appropriate feedback at both individual and departmental levels.
• Undertake trend analysis and create reports to highlight key findings/issues to the Head of Department, for redistribution at Senior Management and Executive level.
• Maintain accurate quality assurance records to facilitate the production of accurate management information in a timely manner.
• Identify potential training needs relevant to the departments subject to quality assurance checks, to assist with training/development planning.

• Assist in the development of internal and external best practice guides, processes, documentation and communications, using themes and key findings from quality assurance assessments.
• To undertake ad hoc projects and duties as and when required, to support the needs of the business or to achieve departmental objectives.

Critical Knowledge Required

• Sound technical knowledge
• Good background knowledge of FCA Conduct of Business, advice process requirements and Consumer Duty principles
• Good knowledge of financial services markets, compliance processes and structures.

Personal profile

Qualifications required 

Essential

• Certificate in Mortgage Advice and Practice (or equivalent)
• Diploma in Financial Planning (or equivalent)
• Lifetime Mortgage / Equity release qualification

Desirable

• G60/AF3 or equivalent
• AF7 or equivalent

Experience required

Essential

• Recent experience in a role involving file checking

Our Expectations

Our Approach to Risk Management

• You will require an awareness of operational and regulatory risk, which may impact on SBG. You will be responsible for reporting to their line manager any risk which may impact on the business.

Three Lines of Defence Risk Management Model

• You will be required to deliver your role competently and comply with the relevant
  standards and procedures, ensuring that SBG deliver a service where suitable advice is given to the end consumer, which is adequately recorded and ultimately promotes good customer outcomes. This can either be through direct influence or in a support services capacity.
• You will be required to define and implement standards that monitor regulatory and risk developments and maintain oversight of the activities of staff within the First Line of Defence model. To check and test that work practices conform to the risk and compliance policies and standards set for the business.

The Consumer Duty Principle

• You will be required to highlight to your line manager procedures and processes that may impact on SBG’s ability to deliver good outcomes for retail customers and/or may lead to foreseeable harm. Where possible and relevant to your department, put forward suggestions that could positively impact the outcomes achieved by retail customers.

Information Security

• You will need to be aware of all information security principles, policies and procedures and ensure these are followed on a day-to-day basis. You will be required to remain vigilant at all times and report any security concerns, suspicions and/or breaches in a timely manner.