Operations Officer
23/02/2026
Purpose of the Role
To support the effective management of the operational function. Delivering exceptional experience for Advisers at all points in their relationship with us, drive efficiencies to ensure streamlined and effective processes are in place.
Responsibilities
- Deliver an excellent, efficient process for new joiners, existing members and leavers.
- Complete ongoing maintenance required for firms and advisers
- Support the Contact Strategy for our Advisers, delivering one point of communication for outstanding requirements.
- Ensure processes and procedures are kept up to date for the operational function, identify any changes required.
- Highlight improvements to process and procedures, drive changes that improve the Adviser experience.
- To support the management team in delivering weekly and monthly MI.
- Take ownership of any development and act on any feedback.
- To undertake ad hoc projects and duties as and when required, to support the needs of the business or to achieve departmental objectives.
- Work towards developing a multi-functional team that are able to cross skill in order to provide the best level of support to the wider Operations functional team.
Personal profile
Qualifications required
Desirable - Basic standard of education, including GCSE English Language and Mathematics at grade C or above, or equivalent.
- Willingness to study towards the financial services qualification, or equivalent.
- Experience of working within a Financial Services Industry role.
Experience required
Essential
- Experience of liaising with customers
- Solid experience within an administrative function
Desirable
- Knowledge of the Financial Services industry.
- Previous experience of working in a customer services role.
Our Expectations
Our Approach to Risk Management
- You will require an awareness of operational and regulatory risk, which may impact on SBG. You will be responsible for reporting to their line manager any risk which may impact on the business.
Three Lines of Defence Risk Management Model
- You will be required to deliver your role competently and comply with the relevant standards and procedures, ensuring that SBG deliver a service where suitable advice is given to the end consumer, which is adequately recorded and ultimately promotes good customer outcomes. This can either be through direct influence or in a support services capacity.
The Consumer Duty Principle
- You will be required to highlight to your line manager procedures and processes that may impact on SBG’s ability to deliver good outcomes for retail customers and/or may lead to foreseeable harm. Where possible and relevant to your department, put forward suggestions that could positively impact the outcomes achieved by retail customers.
Information Security
- You will need to be aware of all information security principles, policies and procedures and ensure these are followed on a day-to-day basis. You will be required to remain vigilant at all times and report any security concerns, suspicions and/or breaches in a timely manner.