INFORMATION FOR CONSUMERS
Sesame Bankhall Group provides services to financial advisers in the UK through a number of brands
We support their ongoing development and growth; help them access mortgage and protection products; and monitor their performance, to ensure they're meeting the standards expected by the regulator.
If your adviser is a member of Sesame
Sesame is a network of mortgage, protection and insurance advisers; advisers who are members of the network are subject to Sesame’s rules and processes. This is because it is Sesame that is ultimately responsible to the regulator for advisers’ conduct. We take our responsibility to you, as our members' customers, very seriously, and are committed to ensuring that all our policies, processes and procedures have your best interests at heart. We work hard to ensure that all our members are as committed to the delivery of high quality advice as we are, and all our advisers undergo continuous training, development and monitoring. If your adviser is an appointed representative of Sesame and you have any questions, comments or concerns regarding their conduct, please email tcf@sbg.co.uk.
Member of PMS / Bankhall
SBG offers services to advisers and firms that are regulated directly by the Financial Conduct Authority (FCA) through Bankhall and PMS. If your adviser is 'Directly Authorised', then their relationship with us is primarily support-based. And although your adviser or their firm may receive recommendations for best practice from Bankhall and PMS, these advisers are ultimately responsible for their own compliance with financial regulation. So if your adviser is Directly Authorised and you have any questions, comments or concerns regarding their conduct, you should contact them directly and follow the channels and processes outlined by your adviser and their firm.